Choosing an MMS Provider

What To Look For When Choosing an MMS Provider

Your business is growing, and so is the task of maintaining your company’s mobile environment. Instead of expanding the responsibilities of your current IT department, you’ve made the wise decision to outsource your mobile management. Now comes the hard part: choosing an MMS provider that will give you the best service for your enterprise. 

Before choosing a provider, you should internally discuss your MMS needs and expectations. Deciding on the level of service you’re looking for is also key; make sure you know whether or not you will be managing the MMS internally, or if you want the provider to manage the day-to-day operations. Having a clear vision of what you’re looking for in a provider will make narrowing down the options much easier. 

There are a lot of providers out there vying for your business, so how can you be sure you’re in good hands? Here are some important factors to look for when choosing a mobile management provider for your business.

Compatibility

The first step in choosing the best provider for you is to confirm that the MMS vendor you’re considering will easily integrate with your current IT infrastructure. The less manual intervention needed at the outset, the better. Make sure the provider is compatible with your mobile strategy and cloud services.  

Customizability 

Your business needs are unique. So when it comes to mobile management, you shouldn’t settle for a cookie-cutter approach. Look for vendors who offer customizable plans so you’re not paying for services you don’t need.

Ease of Use

Outsourcing mobile management should create efficiencies and increase employee productivity. However, if the end user has a hard time with the provider’s platform, it’s a wash. Make sure the provider you choose has a user-friendly interface. 

Availability

Let’s face it - business no longer operates within the 9-5 workday. The best MMS providers offer round-the-clock support for IT and end users. Look for a provider with a 24/7 help desk - your employees should always have access to assistance. 

Service Beyond Data

If you’re outsourcing your mobile management, you should expect more than just monthly data reports. Make sure your prospective providers go beyond churning out numbers. A good MMS provider will analyze your company’s data and provide recommendations based on their findings. A great MMS provider will go a step further and actually execute those recommendations.

Security

According to the Verizon 2019 Data Breach Investigation Report, 80% of security breaches are due to stolen or weakly secured mobile devices. Effective mobile management is paramount in keeping your business and your employees secure, and also helps enforce policy compliance internally. Discuss integrating MDM software into your mobile environment with your MMS vendor, especially if your business uses BYOD or hybrid mobility models.

Scalability

You’re looking for an MMS provider because your business is expanding, so make sure you choose one that is capable of continuing to support you as you grow, and as technology changes. Make sure your provider is able to adapt to new trends, has their eye on process modernization, and can accommodate your future plans.

Cannon Group offers scalable, customizable plans with 24/7 support. We go above and beyond to help our customers increase their profitability while keeping their mobile estates running securely and efficiently. Talk to one of our experts today to learn more about how Cannon Group can work for you.